Our refund and cancellation policy for ImgToImg Pro image generation service
2026/01/07
Last updated: January 7, 2026
You may cancel your active subscription at any time through:
The cancellation will prevent the next renewal charge and you may continue to use paid features until the current billing cycle ends.
Note: You may see charges from "CREEM.IO* STORE" on your bank or card statements. This is normal - Creem (Armitage Labs OÜ) acts as our merchant of record and processes payments on our behalf. Learn more about why you see Creem charges.
If you wish to reverse a subscription charge immediately after purchase, please email support@imgtoimg.pro within 24 hours. Our team will void or refund that transaction in accordance with card-network rules.
You may request a refund within 7 calendar days of the original charge. We will deduct the monetary value of any generation credits you have already used and refund the unused portion to the original payment method.
After 7 days, payments are non-refundable unless required by applicable law.
EU/UK consumers retain the 14-day statutory right of withdrawal for digital content unless they expressly waive it by starting to use the service immediately after purchase.
Contact our Support Team:
All refund requests are handled directly by our support team. While payments are processed by Creem (Armitage Labs OÜ) as the merchant of record, refund eligibility and processing are managed by our team, as stated in Creem's documentation.
If you have questions about a charge from Creem, you can also contact Creem directly for assistance. For information about Creem's role in payment processing, please refer to Creem's Buyer Terms.
Email: support@imgtoimg.pro
Subject: "Refund Request - [Your Email]"
Include: Your account email, subscription plan or purchase type (subscription/one-time credit package), and reason for refund
We encourage you to fully test our service during the 7-day refund window. Normal usage of your monthly credits will not affect your refund eligibility.
If you experience significant technical problems that prevent normal use of our service, please contact support immediately. We may extend your trial period or offer alternative solutions.
If you believe you've been charged incorrectly, contact us immediately. Billing errors will be resolved regardless of the 7-day window.
If we make significant changes to our service that materially affect your subscription benefits, existing subscribers may be eligible for prorated refunds.
Before requesting a refund, consider these alternatives:
We trust our customers to use the refund policy in good faith. Patterns of abuse may result in account restrictions.
We reserve the right to decline refunds or restrict accounts that show patterns of subscription abuse, including:
For refund requests or questions about this policy:
We may update this refund policy from time to time. Material changes will be communicated to active subscribers via email at least 30 days in advance. Continued use of our service after policy updates constitutes acceptance of the revised terms.